When we are done prepping a crown, we “take” an impression. The tooth is already there, and we are merely making a working copy of it. When we first meet a new person, however, we say we “make” an impression. We are creating their experience from nothing but what we put into it.
Arguably, there is no more important dental appointment than the new patient appointment. The impression made on that first visit is critical to whether the patient will continue your relationship, trust you, feel comfortable enough to pursue treatment, and follow up with their commitments.
Here is a quick list of key elements to ensure your new patient becomes a long-term patient.
While every office has their own unique protocol for new patients, adhering to the concepts listed above will create the foundation for a long and productive relationship. Building rapport, trust, and connection are crucial to case acceptance and patient compliance. You have to “make” a great first impression.